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The Best Porn » Top Porn Sites » Brazzers » Error Reports

Brazzers

Network

There's a reason why Brazzers has been around for as long as they have. They continue to produce high-quality hardcore porn with some of the hottest pornstars in the biz, with a focus on reality storylines and big tits and asses.


Primary Niche: Porn Stars
Secondary Niches: Hardcore SexFlash Porn Deals

Error Reports Report outdated or incorrect site facts at TBP about this site.

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Previous Reports (102)

Date Name Report Status
11-27-22
10:05pm
Anonymous Same issue as everyone else, no results found for every thumbnail on the Brazzers site. Will not load on any device I have used, connected to Wi-Fi or data. New
11-14-22
8:24pm
Anonymous Reporting same issue as others. Several months of NO RESULTS FOUND for every video thumbnail. Clicking any video leads to screen with adds but no video.

Staff Reply: Please get in touch with their support: https://support.brazzers.com/
See Reply
11-13-22
5:01am
Anonymous Same issue here. It says no results found when I logged in


Staff Reply: That's definitely a problem to address via their support: https://support.brazzers.com/
See Reply
11-10-22
6:27am
Anonymous Every time I login the website is showing there are no videos on the entire website and the library is empty, when I’m not logged in I can see videos, only after logging in they disappear, support won’t do anything to help, does anyone know how to fix this

Staff Reply: You'll definitely need to contact their support to get that sorted out: https://support.brazzers.com/
See Reply
10-21-22
2:03am
Anonymous Been a customer for a few years and have passed to other sites through the sub. Since the site revamp, I lost all favorites on other sites and can't search for them.

Plus: typing doesn't work on mobile. Just repeats the letters and nauseam

Staff Reply: Maybe you've already gone this route. But you should give their tech support a holler: https://support.brazzers.com/technical/
See Reply
10-16-22
11:56am
Anonymous This issue has been a while already, but does anyone notice why the quality of Brazzers’ video content has dropped so dramatically? There used to be BTS photo shoots along with on-screen grabs, but now it seems the most recent batch of videos for the previous year or so are all screenshots. What’s going on?!!

Staff Reply: Thanks for the feedback. We'll keep that in mind when we do our next update.
See Reply
09-19-22
4:31pm
Anonymous Every time I have gor all "No results found"
I can see nothi :(

Staff Reply: Contact their support: https://support.brazzers.com/technical/
See Reply
09-01-22
9:28pm
Ziggy88888 I purchased the 2 day trial and I still can’t watch any videos

Staff Reply: Contact the site's support team directly: https://support.brazzers.com/technical/
See Reply
08-26-22
4:39pm
hahahaha "The Fertility Clinic" cannot be unlocked no matter how much i try

Staff Reply: The site's support team best addresses these types of problems: https://support.brazzers.com/
See Reply
08-13-22
7:04am
domfuc Basically ive tried everything, every video i try to load doesnt work, trailers work, my wifi is fine, i contacted support and they didnt help me at all. I cleared my cache and cookies I downloaded another browser, I restarted everything. EVERYTHING else works except for videos. idk what to do

Staff Reply: Make sure you are signing in with current credentials. Expired ones may let you into the members' area and only allow you to play trailers. Otherwise, unfortunately, you'll need to contact Brazzers tech support again.
See Reply
06-20-22
2:05pm
Anonymous no videos show up in any of the member's area pages, not sure what to do

Staff Reply: For tech issues, please contact the site directly:
https://support.brazzers.com/technical/
See Reply
06-03-22
6:09pm
Nijmegen All my favorites and watch later al not more there. Also, I cannot ''save'' new videos

Staff Reply: For tech issues, please contact the site directly:
https://support.brazzers.com/technical/
See Reply
05-27-22
7:12am
Anonymous can't find the download bundle option. Some help would be nice

Staff Reply: The option to add downloads appears after signup at the bottom of every page. It appears as a yellow banner across the bottom when you check out individual scenes. The system will also prompt you to upgrade if you attempt to download a video before buying the upgrade.
See Reply
05-14-22
6:56pm
Pornpundit Try getting downloads for $15.00 bucks. unless you fight like hell they now want $20.00 and if you try to get the downloads by phone they fight with you and keep you on the line trying to sell a YEAR. I told the rep after he demanded to quote a price my car payment is not that large.

Staff Reply: The Unlock Downloads option in the site's members' area states $14.99/month, as reported in the review. And it avoids having to interact with anyone trying to upsell.
See Reply
04-17-22
3:50pm
yepyep Oh they still have this problem with older videos... thats a shame... never going to spend money their site every again.

Staff Reply: While in the past they did have a lot of older videos with broken playback, it had been fixed quite a while ago. They recently revamped their members' area, so there may be new glitches that need reporting: https://support.brazzers.com/technical/
See Reply
04-16-22
11:23am
JD Why do so many scenes on Brazzers come up with ERROR: VIDEO CANNOT BE FOUND? Huge disappointment. Not the best porn site for sure.

Staff Reply: I spot-checked a dozen or so scenes across several pages of the oldest updates without coming across that problem. But that might have just come down to luck. I'd contact their tech support and let them know: https://support.brazzers.com/technical/
See Reply
03-21-22
12:31am
Anonymous I'm getting "ERROR: Video Content Not Found" on every video I try to stream. I tried using another browser, but got the same message.

Staff Reply: They appear to be working fine today from our location. If you're using a VPN, try disabling it, as that can cause issues sometimes. Otherwise, you should contact Brazzers tech team: https://support.brazzers.com/technical/
See Reply
03-20-22
3:25am
Pete It seems that all galleries 2017 and older do not exist anymore. Are you guys ever going to upload them?

Staff Reply: When you fill out a Report, it goes to the team at The Best Porn. You are not communicating directly with Brazzers. We only review the sites. If you want to ask Brazzers something, you need to contact them.
See Reply
01-31-22
10:11pm
Camilo The media could not be loaded, either because the server or network failed or because the format is not supported.

Staff Reply: Sounds like you're having issues streaming some of their scenes. Their FAQ may be of limited help, so I suggest you contact their tech team: https://support.brazzers.com/technical/
See Reply
12-28-21
6:36pm
Anonymous I have a year's subscription, and when I try to unlock premium scenes, I enter my credit card information and it says Transaction Declined and doesn't give a reason. I don't have a VPN and my card is in good standing.

Staff Reply: Try clearing your cookies (your browser's support section will explain how if you're not already familiar with the process). Otherwise, you should contact Brazzer's support and they should be able to supply a link to a different biller to process your payment. https://support.brazzers.com/
See Reply
12-01-21
7:56am
Anonymous Not using Vpn and can only watch videos of other purchases. Brazzers videos appear but I cannot play them. The gallery also gives error message for every video. If I look for a scene it says no results found.

Staff Reply: Hello, did you by any chance sign up for the trial membership? It could be why you're not seeing anything. If you signed up with the other memberships, try clearing your cookies and trying again, or use Chrome incognito. If you still can't play the videos, please get in touch with the Brazzers customer service. Thank you!
See Reply
11-26-21
4:23am
Anonymous "No results found"

Staff Reply: Hello, please try clearing your cookies or trying on another browser. Turning off your VPN if you're using one is an option too. Thanks.
See Reply
11-16-21
9:39am
Marco I cannot access any of the videos on the site

Staff Reply: Hello, we are currently investigating what's going on with the videos. In the meantime, please try clearing your browsing history and trying with another web browser. Also turning off your VPN if you happen to be using one. Thanks.
See Reply
11-12-21
7:27pm
Anonymous I subscribe monthly and since my last subscription was paid and the website changed its members area I can't watch any brazzers videos only the already unlocked ones from different sites

Staff Reply: Hello, thanks for bringing this up with us. We will look into what's going on. In the meantime, have you tried clearing your cookies and trying with another web browser? You could also try turning off your VPN. Thanks.
See Reply
11-11-21
8:57am
Anonymous I purchased for two day membership and it won’t let me watch any videos whatsoever. waste of money

Staff Reply: Hello. The two-day trial offers limited access, but I find it surprising that users won't be able to watch any videos at all. Try clearing your cookies and turning off your VPN if you're using one and trying again. If that doesn't work, please send an email to support@thebestporn.com so we can look into this and update our review accordingly. Thanks.
See Reply
11-04-21
2:14am
John I want to sign up for the annual viewing plan, and pay for a years worth of downloads all in one charge. Can I do that. Only want charges to hit my credit card on an annual basis


Staff Reply: Hi John, unfortunately, I don't think that's possible. I looked into it and I only see a monthly download fee of $14.99/month with no option to go for a yearly. You can always contact Brazzers customer service and see if maybe something can be worked out. Thanks and have a good day!
See Reply
10-29-21
7:15pm
Anonymous For months now, all image galleries accompanying videos are simply REALLY crappy, out of focus, blurry screen captures from the video. They appear to have stopped doing still photography and it really reduces the quality of the content and value of the subscription, especially when they're charging extra for downloads.

Staff Reply: Hello and thank you for bringing this to our attention. We will include your feedback regarding the photos once our review of Brazzers goes through for an update. We always appreciate this kind of feedback from members. Have a good day!
See Reply
10-28-21
2:35pm
Anonymous the website is showing no videos
even on the homepage it says no results found and no matter what I search it says no results found.
I tried deleting the cookies and switching browsers, I also do not have a VPN.

Staff Reply: Hello, I am sorry you're having issues. I am able to see all the content on Brazzers. If those other methods don't work would suggest getting in touch with Brazzers tech support and reporting the problem. https://support.brazzers.com/ thanks and have a good day.
See Reply
10-27-21
12:14pm
Anonymous "No videos available"

Staff Reply: Hello, try clearing your cookies and trying with another browser. Otherwise please get in touch with Brazzers customer service. Thank you!
See Reply
10-26-21
2:07pm
Anonymous im a not using any vpn but the video won't load, keeps saying the file is having issues with server, network or format not supported.

Staff Reply: Hello, have you tried clearing your cookies or trying with another web browser? You can also try Google Incognito mode. If you're still having issues, try getting in touch with Brazzers support team and reporting the problem. Thank you!
See Reply
10-16-21
6:22am
Spacedawg I tried to look at the galleries for my unlocked brazzer videos and it states "ERROR: Gallery Content Not Found" Also I noticed before the download all button is gone from galleries....


Staff Reply: Hello Spacedawg, I am sorry you're having issues. Are you using a VPN by any chance? Sometimes this can prevent users from seeing and downloading the content. Also, downloads cost extra, so if you're not signed up for that, it could also be why you can't download the photos. Try turning off your VPN, and if that doesn't work, you'll need to get in touch with Brazzer's site support. Thank you and have a good day.
See Reply
10-05-21
8:17am
Anonymous All the videos say corrupted browser? What do I do to fix this

Staff Reply: Are you using a VPN? If so, turn it off and see if that works.
See Reply
10-02-21
1:36am
Anonymous I tried to unlock a video but it keeps saying transaction declined

Staff Reply: Hello, I am sorry you're having issues. You'll need to get in touch with Brazzers tech support here https://support.brazzers.com/technical/ thanks and have a good day.
See Reply
09-20-21
12:23pm
Anonymous Does anyone figure out what happened to the photosets attached to each Brazzers video production? It seems like the recent ones are all bad-quality screencaps instead of BTS photos...

Staff Reply: Hello and thanks for getting in touch with us and for bringing this to our attention. I logged into the site and I am seeing blurry videocaps instead of high-res pictures. We will investigate what's going on and adjust our review accordingly if anything. Thanks again and have a good day!
See Reply
09-20-21
3:38am
Anonymous Poor support for stream issues. Don't bother subscribing as support will not help resolve issues.

Staff Reply: Hello, I am sorry you're having issues. Have you tried reporting the issue using the yellow Feedback tab from within the member's area? It's a good system to report things like streaming issues, broken links and any issue with navigation. Choose "overall streaming" from the dropdown and in the message box you can list the videos that aren't working. This option gives feedback directly to the site. I hope it helps. If there's anything else I can assist you with, please feel free to reach out by email at support@thebestporn.com thank you and have a good day.
See Reply
09-20-21
2:59am
Anonymous same issue as the other anonymous. No videos available? Even if I click on a video saved in "Watch Later"

Staff Reply: Hello and thank you for getting in touch with us. If you happen to be using a VPN I would suggest turning it off and try accessing the site again. If that doesn't work, then please get in touch with us at support@thebestporn.com and we will look into this further. Thank you and have a good day.
See Reply
09-19-21
11:54pm
Anonymous I’ve bought a subscription and it’s saying there are no videos on the site

Staff Reply: Hello and thank you for reaching out to us. Are you using a VPN by any chance? It could be the reason why you're not seeing any videos. Try turning off your VPN and accessing the site again. If you're still not seeing the content, please send me an email at support@thebestporn.com and I will look into this further. Thank you and have a good day.
See Reply
09-10-21
4:26am
Jp Most of the videos are corrupted on all browsers I use. Chrome, Firefox, Edge, doesnt matter.

Staff Reply: Hello, please send me an email at support@thebestporn.com and I will look into this issue with my team. Thank you.
See Reply
09-09-21
11:30pm
Anonymous Most of the videos are corrupted on all browsers I use. Chrome, Firefox, Edge, doesnt matter. Even the video downloads only play like 1 minute and then fails. The file hosting system they have needs to be repaired. I literally cant watch anything on the site.

Staff Reply: Hello, I am sorry you're having issues. Are you by any chance using a VPN? That could be a reason why the playback isn't working. I would have to look into this further with the site. Please send me an email at support@thebestporn.com describing the issue and I will investigate with my team. Thank you.
See Reply
09-04-21
6:15pm
Anonymous I bought a subscription however all the videos are locked and cost a $1 why is this

Staff Reply: Hello, is it possible that you signed up for a limited trial? If you bought a 30 or 365 day subscription and you're seeing this, please send me an email at support@thebestporn.com and I can look into this for you. Thank you.
See Reply
08-23-21
4:52pm
Anonymous For some reason I can only watch the videos of the other studios that I’ve bought but not brazzers please help

Staff Reply: Hello, I am sorry I don't understand. If you signed up for Brazzers you should have access to all their sites. And if you sign up to one of their individual sites you get the network as a bonus. Or by "other studios" do you mean memberships to other sites but you can't access Brazzers' interface? Please send me an email at support@thebestporn.com so we can go over this in more detail. Thanks! :)
See Reply
08-12-21
5:17am
Anonymous I pay for braziers subscription it says sorry my purchased has failed?

Staff Reply: Hello, I am sorry you're having issues. Have you tried signing up through Epoch instead of Probiller? If that doesn't work, I suggest getting in touch with their customer support and signing up through them.
See Reply
08-05-21
1:26am
Anonymous my brazzer videos are not playing

Staff Reply: Hello, I am sorry you're having issues. There are a few solutions you can try.

1) Clear your browser history and try again.
2) Access the site from another web browser like Mozilla or Edge.
3) Access Chrome Incognito
4) Disable any AdBlockers you may have in place, sometimes this prevents movies from playing from on sites.
5) Make any updates to your web browser if there are any.

If that doesn't work, a user recommended the following video which helped them play the videos on Brazzers: https://www.youtube.com/watch?v=U8AjkYiLT08

Hope this helps and have a great day! :-)
See Reply
07-27-21
2:10pm
Anonymous Some of the video on brazzers say I have a problem with media payback

Staff Reply: Hello, I am sorry you're having issues. Have you tried clearing your browser history or trying with another web browser? You can also try using Chrome in incognito mode. Also, do you happen to have a VPN on? Sometimes this can get in the way of playing videos. If you're still stuck, Brazzers has an FAQ for technical issues, you might want to try there or contact them directly and report the issue. I hope this helps.
See Reply
07-16-21
10:10pm
Member I have subscribed braziers for a year recently. But after very first login it gives a ssl error. And doesn’t open. Tried a different browser again after it worked once I am getting the same error.

Staff Reply: Hello, thanks for getting in touch with us and I am sorry you're having issues. Do you happen to have an anti-virus that could be preventing you from accessing the site? You can also try clearing your browsing data and trying again, or going through Chrome incognito mode. If you're still having issues, please email me at support@thebestporn.com thanks and have a great day! :)
See Reply
07-01-21
4:02pm
Anonymous I want to join Brazzers through your site at a lower price. I want 1 monthly plan that also included a download option. Where can I get it?

Staff Reply: Hello, the current lowest costing membership ($9.99 special) is a streaming-only one, and if you want access to downloads you'd need to upgrade to one of their premium memberships. So you can either sign up for the $9.99 and upgrade with the $14.99 for downloads, which amounts to $24.98/month which isn't that bad, as it's roughly the standard cost of a monthly membership these days. Let me know if you have any questions. Have a good day :)
See Reply
06-19-21
9:07pm
BuzzBzZZ Site is completly devoid of content when i log in to the members area. I have tried clearing cookies and site data to no avail...

Staff Reply: Hi BuzzBzZZ, please send an email to support@thebestporn.com and we will look into this together. It's unusual for you not to be seeing the collection in the members area.
See Reply
06-14-21
6:06pm
V I can't connect brazzers site

Staff Reply: Hi V, what seems to be the issue? Have you tried clearing your browsing history and trying again? You can also try using another browser or in Chrome incognito. If none of that works, hit me up at support@thebestporn.com - thanks!
See Reply
06-05-21
10:05pm
Anonymous Page navigation not working properly.
Example: Navigate to page number 5. Then refresh the page.
It will open the first page of the category.


Staff Reply: Hello, I logged in and I was able to navigate without any issue. It's possible that maybe it was a temporary glitch in their system at the time. I would suggest trying again using another browser, or maybe through Chrome Incognito? If that doesn't work, please send me an email at support@thebestporn.com and we can go over it together in more detail. Thanks!
See Reply
05-13-21
3:58am
EAOthmane when I want to unlock a scene a message come out "transaction declined.
oops! somthing went wrong , please try again"

Staff Reply: EAOthmane, hello and thanks for getting in touch with us. Have you tried clearing your browser and trying again? You may want to try using another browser or going through Chrome Incognito. If that doesn't work please contact site support and report the issue. Thank you and have a great day.
See Reply
05-10-21
8:42pm
Anonymous im getting this message [The media could not be loaded, either because the server or network failed or because the format is not supported.] on quite afew of the vids i dnt no wether its worth keeping my account and this is thew first ive payed for andany ideas

Staff Reply: Hello, I am sorry you're having issues. It's possible that this is related to an issue with the site's server. You can try clearing your cookies and trying from another web browser. If that doesn't work, please send me an email at support@thebestporn.com - thanks.
See Reply
04-26-21
4:33pm
Anonymous For some reason all the videos are not letting me go full screen. The videos are acting super weird and keep freezing too

Staff Reply: Hello, hmm that does sound weird. Did you try restarting your web browser? Sometimes that can help. It could just be a temporary glitch on the site at the time. Please send me an email at support@thebestporn.com and explain in more detail what you're seeing. I'll see if we can look into it. Thanks! :)
See Reply
04-09-21
4:15pm
Anonymous You are about to pay for the download. However, the transaction is not possible with error code 22001.

Staff Reply: Hello, thanks for reaching out to us. I did some research and the error code 22001 appears to be a MAC issue that can be easily fixed. You can find solutions on how to do this here: https://www.fixmacissue.com/fix-error-code-22001-on-mac.html , hope this helps and have a nice day!
See Reply
04-05-21
6:17pm
Anonymous ERROR: no video content now happens after logged into members area and try to play any video been like this for about a week…

Staff Reply: Hello, thank you for bringing this to our attention. A couple of our users have also reported issues playing videos and we are currently looking into what's going on. In the meantime, I would suggest getting in contact with the site's tech support. Thanks!
See Reply
03-22-21
4:11am
Anonymous Error no content found...

Staff Reply: Hello, could you please email us at support@thebestporn.com explaining more about what's going on with this message? Does this happen once you've logged into the member's area or when you try to play videos? It will help us look into this further. I would suggest clearing your browser or trying from another web browser and see if that does the trick. Thanks!
See Reply
03-16-21
12:37am
CCOGvPAPA all i am getting is error content not found when i tried to watch videos nothings working

Staff Reply: Hello, have you tried using another browser and/or clearing your cookies? If that doesn't work, please send an email to support@thebestporn.com thank you.
See Reply
03-09-21
11:35pm
Anonymous All I’m getting is ERROR:video content not found when I try to watch. I’ve updated my browser and computer still to no avail. Cookies are enabled and clear whenever I restart my browser

Staff Reply: Hello, thank you for bringing this up with us, we are currently investigating what's going on. Maybe try another browser or going through Chrome incognito. If that doesn't work, please send us an email at support@thebestporn.com thanks!
See Reply
03-09-21
5:27pm
sclass I try to buy brazzers and it says my purchase has been declined even tho ik there's money on it

Staff Reply: Hello, I am sorry you're having issues. Have you tried clearing your cookies or trying another web browser? You can also try joining through another biller. If neither of these options works, please send us an email to support@thebestporn.com thank you.
See Reply
02-22-21
3:01pm
Michaelayyyy1280 Network error while downloading
(NETWORK_ERROR)

Unauthorized
We're sorry, the request requires user authentication

all I get is this

Staff Reply: Hello, thank you for bringing this to our attention, we will look into what's going on. If you could kindly send an email to webmasters@thebestporn.com detailing what's happening, that would help us figure it out. Thank you.
See Reply
02-21-21
6:13pm
Anonymous I tried to cancel because whenever I click a video it says "error, video content not found". Like, what??? So I tried cancelling instead of paying for literally nothing, still got charged and your online chat won't work... absolute scam

Staff Reply: Hello and thank you for your feedback. Next time try clearing your cookies or trying another web browser, which usually does the trick. I am sorry to hear you had trouble canceling, we will consider your feedback the next time we review the site. Thanks and have a good day.
See Reply
02-21-21
3:57pm
gern blanston Probiller sucks, won't join anything through them and don't like you promoting their sites after all the negative comments you received in the past!

Staff Reply: Hello, we are already aware of our users having issues with Probiller, but unfortunately, there isn't anything we can do about it, as we only review the sites, we aren't part of any paysite's customer service platform. We understand the frustration our readers have, and I have passed on your feedback to my team. We will consider it the next time we review the network. Thanks and have a good day!
See Reply
02-03-21
5:02am
Anonymous Aftwe i bought my subscription and tried to watch a video, it kept saying “not yet convinced! Buy an additional 4 scenes” im confused of how i watch the porn even after i bought it.

Staff Reply: Hello, thanks for reaching out to us. Which membership did you sign up for? If you signed up for the limited trial, it's possible that is why you're seeing content for sale. Or you could be seeing upsells to other sites. Try clearing your browsing history and logging into the site again, if you still can't play the videos, please email us at webmasters@thebestporn.com and we can look into this further. Thanks!
See Reply
01-29-21
2:47am
Anonymous $32 not the 17 mentioned,
no downloads unless you pay an extra $14

Staff Reply: Hello, thank you for getting in touch with us. It's possible that you've been "cooked" which is what's causing you not to see the discounted price. I checked and I was able to see the $17.99 discount. Try clearing your browsing history and accessing the site again, or try using another web browser, maybe try Firefox or Edge. You can also try using Chrome in Incognito. If you'e still not seeing the discount, please email me at webmasters@thebestporn.com - Also, users who sign up through our discount get downloads at no extra cost, see our review for more details :-) Thank you and have a great day!
See Reply
12-14-20
7:15pm
Anonymous Pretty much all the scenes from 2013-2014 are gone. Where did they go

Staff Reply: Hello, thanks for getting in touch with us. I logged in to the site and I noticed that as of page 194, the videos from 2013-2014 aren't listed. There could be a few reasons for this, one is that the site removed those scenes temporarily to reformat them. Your best bet would be to reach out to the site through the feedback tab in the member's area and ask them what happened or suggest improving the site by putting them back. I hope this helps, thank you and have a great day!
See Reply
12-12-20
5:31pm
Anonymous Is brazzers deleting some of the scenes or hiding them? For example, i can't seem to access this scene and get a 404 error with not found. https://www.brazzers.com/scenes/view/id/2840/unbelievable-secretary/

Staff Reply: We have no knowledge of this. It's best to contact their customer support for any errors with the videos.
Can't Verify
12-12-20
1:30am
Anonymous hi
i cant access all the scenes performed by johnny sins i know he has 1101 scenes not 500 ones.
please help me out.

Staff Reply: Hello! Searching for Johnny Sins in the Pornstar index reveals 533 scenes. Where do you see that he is supposed to have 1101? Perhaps that's counting the premium content which is extra?
See Reply
12-11-20
1:36am
Anonymous Do the videos from 2007-2010 work now?

Staff Reply: Hello and thank you for reaching out to us. Yes, Brazzers fixed the issue with the old links and those videos should be functional now. I logged in and was able to stream and download them. If you encounter any issues with them, please let me know at webmasters@thebestporn.com Have a great day!
See Reply
10-21-20
1:21pm
Anonymous Error 1000


Staff Reply: Hello, thanks for getting in touch with us. Have you tried clearing your cookies or accessing the site from another browser? You may even want to try using Incognito mode if you're on Chrome. That should do the trick, if not please let me know at webmasters@thebestporn.com - Thank you and have a great day!
See Reply
10-02-20
8:23am
Anonymous The site gives me a 404 error code when i try to search for pornstars of scene's.

Staff Reply: Hello, sometimes this error code shows up when a site is doing maintenance or you've been "cookied". Have you tried clearing your browsing history and reaccessing the site? If that doesn't work, try going in Incognito mode with Chrome, or use another web browser like Edge or Mozilla Firefox. This usually does the trick, but if you're still experiencing issues please let us know at webmasters@thebestporn.com - thanks and have a good day!
See Reply
09-27-20
2:40am
Star I can’t watch any videos
Keeps saying error 1000

Staff Reply: Hello Star, I am sorry you're having issues. Have you tried clearing your cookies and reaccessing the site? You can also try using Chrome incognito mode or another browser like Edge or Mozilla Firefox. Give it a go, and if you're still having issues, please send an email to webmasters@thebestporn.com, and we'll look into it further. Hope this helps.
See Reply
09-02-20
10:37pm
Synergy Brealz Is there a limit to the Member Unlocked Scene List? Currently at 100. If I try to purchase another scene (101), it’ll go through for that log in, but if I log out and back in, it won’t appear anymore in my list (100). If there’s no limit, could there be a cool down? I did purchase multiple scenes in succession, unsure if this would be an issue on Brazzers, ProBiller, or my banks side. Thanks!

Staff Reply: Hi Synergy, thanks for reaching out to us. I am not sure what you mean by "Member Unlocked Scene List". Did you happen to join with the limited trial? Also when you say purchase do you mean download? Could you please send an email to webmaster@thebestporn.com describing the issue in more detail, this will help us looking into things for you. Thank you.
See Reply
07-31-20
8:17pm
Anonymous Paid 24.99 GBP for one months membership plus 14.99 GBP for downloads. All of a sudden I can only download some of the scenes. Most are providing no download option underneath, so they can only be streamed. This is unacceptable. What is happening? I am six days into the membership.

Staff Reply: Hello and thanks for getting in touch with us. I am sorry you're having issues and I'll do my best to help you. First, users who sign up through our TBP link get full access to downloads without having to pay extra. Did you happen to join using our $17.99 special? If you didn't, I suggest cancelling your membership and rejoining using our link. Secondly, have you tried contacting Brazzers support about this? You can reach their Tech team here: brazzerssupport@probiller.com and explain that you've encountered issues downloading videos, maybe include some screenshots. Lastly, perhaps a clearing of the cookies could fix things, try doing that and accessing the site again. I hope this helps, but if you're still having issues, please send an email to webmaster@thebestporn.com and we can look into this further. Thank you and have a good day.
See Reply
07-23-20
3:59am
Anonymous It says error code 1000 and will not let me watch any thang

Staff Reply: Hello, have you tried clearing your cookies and accessing the site again? Sometimes this can do the trick, but if it doesn't work please let me know.
See Reply
05-14-20
4:07pm
Anonymous The claim there is no download limit I believe is completely false. There maybe no official download limit but like some other sites I've come across if they deem your downloading to be excessive you get locked out of the feature. Whether video or pictures and tech support continually refuse to assist the problem.

Staff Reply: Yes, like many other adult sites, if they think someone is downloading excessively, they will block that user for a period of time. It is not the same as having an official limit though.
See Reply
04-27-20
3:22pm
Anonymous 14.99 for Downloads?! After paid for the yearly subscription...not cool. Is there anyway I can get a discount on the downloads? I'm willing to pay 9.99 a month extra for downloads..not 14.99. Can you guys give me a deal? I also have RealityKings, would the downloads unlock for both sites? or do we need to purchase separately for downloads.

Staff Reply: People who sign up through TBP should have downloads included in their membership. Send an email to webmaster@thebestporn.com and we'll look into it for you.
See Reply
03-22-20
6:58am
Nemwn in brazzers site last two days they arr not accept check paymnet pls solbe this issue brazzers

Staff Reply: Yes, they don't accept check payments.
See Reply
03-19-20
7:10am
Anonymous I have had a problem with purchasing videos the last two days I made two purchases to unlock the same video but it has not been unlocked I tried to buy another not unlocked and it keeps taking me to the sign in page after the transaction page redirects me there. I tried emailing with no response.

Staff Reply: Sorry you're having issues. Send an email to webmaster@thebestporn.com and we'll see how we can help!
See Reply
12-24-19
9:58pm
TheCollector Rejoined Brazzers last week. I have been able to download videos from 2004 (1080p), 2008 (480p), 2009 (480p) and 2012 (1080p). All downloaded successfully. Maybe they've got the problem fixed or are they just remastering the old stuff?

Also, although downloads do cost extra, after a couple of days, I was offered the option to subscribe to downloads at $10/mo rather than $15/mo rebillable at $10/mo. Don't know if this is a holiday deal or not.

Staff Reply: Of course, we're not able to check every video pre-2009, but randomly going through the pages, none of them displayed a streaming player and the download link did not work for any of them. Maybe you got lucky with those 3 scenes? Do you remember which ones they were?
Can't Verify
12-05-19
10:28pm
JR I joined at the regular 29.99 price and also discovered the downloads are no longer included with the price. Any downloads would cost an additional 79.99. As noted in comments below this was not noted when joining the site.

Staff Reply: Hi JR. The downloads should be included with a regular membership. They were only omitted with the $7.99 Black Friday special we were running. Please contact freddie@thebestporn.com about this.
Can't Verify
12-02-19
12:13am
Anonymous I also joined with the $7.99 deal, and discovered that downloads are not included. According to their billing support, downloads are no longer included with Brazzers membership. They should at least mention this on their tour and/or join page. I wasn't even given an option of a month-to-month download option, just the $79.99 "lifetime" download option, which doesn't include membership!

Staff Reply: Yes, during Black Friday, our special was streaming-only. We were not initially aware of this but will make sure to include this info with any future BF updates.
See Reply
12-01-19
5:23am
Anonymous At least when subscribing with $7.99 a month Black Friday deal downloads cost extra. They are charging a whopping one time fee of 79 dollars for unlocking downloads and you will have to pay that again if you cancel and resubcribe. I won't be paying them again as this wasn't said anywhere on the site before subscribing.

Staff Reply: Yes, during Black Friday, our special was streaming-only. We were not initially aware of this but will make sure to include this info with any future BF updates.
See Reply
09-16-19
9:30pm
willykay Brazzers cannot download videos from 7 years back REALLY POOR!!

Staff Reply: Hey willykay. Yes, we note it in our review. We're not sure what the issue is. Perhaps those videos just aren't part of the collection anymore, or they're planning on re-encoding them.
See Reply
02-24-19
9:38pm
slappy Just FYI, the website seems to have videos not available in the 2012 range. When cancelling, I was told they are not compatible and it is being worked on, but definitive date.
I received no answer when I asked why the material isn't pulled or noted unavailable.

There is still lots of new material.

Staff Reply: Hi slappy. Yes, we note the issue with older videos in our review. It's unfortunate. Thanks for sharing your thoughts!
Incorrect
01-01-19
9:17pm
AnonoDude Do you guys have any pull with Brazzers? All old content is unable to watch/download. This has been ongoing for about a year, based on some comments. I have paid for a sub only to find this out.

All that is displayed on the pages is a BLANK viewer without links to download or stream. These are just a few examples, but it seems that content before 2010 is unavailable. Even from major stars such as Rachel Roxxx! I've submitted a tech ticket to them, but I can assume where that's going to go!

Staff Reply: Hi AnonoDude. Thanks for letting us know! We're in the process of looking into this and getting our review updated.
See Reply
12-29-18
2:57pm
Atlas Already happened twice before. After paying for multi year membership site said my membership expired. Had to call probiller to fix and they constantly push multi year purchases. It’s always a good deal but you have to call and have them fix.

Staff Reply: Hi Atlas! I apologise for the inconvenience! Email me at freddie@thebestporn.com and I'll be able to lend a hand :)
See Reply
11-18-18
7:56am
HF Video’s from before 2010 still do not stream. If they have a good reason for this, let them mention that with older video’s, now it's just default on their part.

Staff Reply: Hi HF, thanks for letting us know! We'll look into it and update our review as needed.
See Reply
09-22-18
6:16am
jk September 2018: videos older than 2010 are stil not available for stream OR download. Support has no ETA, says the videos are "not compatible" (with downloading??? um ok).

So at this time Brazzers is advertising full ccess and providing partial access. For at least 4 months so far.

Staff Reply: Hi jk! Thanks for the head's up! We're still waiting on a login to check that download issue for you. As soon as we get one we'll update our listing.
Can't Verify
09-20-18
7:12pm
xtb500 Best stream/dl quality is now only 6000k 1920*1080 !

They cut bitrate in half for all scenes after around March 2018 or so.

Still using old codec (AVC) as well, so new videos now look accordingly bad.

Staff Reply: Thanks for your comment, xtb500! We added the lower bitrate to the site facts and mentioned it in the review as well.
See Reply
04-30-18
7:29pm
Jakeobo Not able to stream or download videos earlier than 2010.

Staff Reply: Hi jakeobo. Thanks for the comments. We'll check into this and modify our review as necessary. You may want to let others know on PornUsers!
See Reply
03-17-18
8:27pm
Anonymous the exclusive price does not seem available outside the USA, no discount in the UK

Staff Reply: Hi! Thanks for the comments. Our discount should show for all regions? Perhaps you are cookied?
See Reply
07-05-17
12:55pm
Anonymous I think Brazzers site type suppose to be Network not Pay Site cuz it have many other sites under Brazzers name. Please correct it if im right.

Staff Reply: Our mistake. Thanks for letting us know!
Corrected
05-07-17
2:46am
Anonymous Brazzers enrolled me in a trial to Brazzers Reel even though I didn`t check the box. Luckily caught it in my spam.Would have been out 34.97 for nothing. Cancellation is like pulling teeth. STAY AWAY!

Staff Reply: We have heard from others having issues with cancellations. Someone said the best is through email: support@brazzers.com
Can't Verify
11-27-16
6:51am
Monahan The detailed review repeats that the recurring membership is $20 per month but the site actually charges $24.95 per month after the first month (as stated in the summary page). You may want to correct the detailed write-up.

Staff Reply: Hi Monahan. I just checked and the signup page and billing page are both showing a recurring monthly fee of $19.95, the same as the first month.
See Reply
09-19-14
12:46pm
bay092 I want to warn members of a recent scam in MetArt: one simple click on a webcam show model's picture immediately generates a popup informing you that you just "purchased" credits to that show. Sure enough, you right away get an email confirmation for the purchase. No warning or alert of any kind...

Staff Reply: Sorry for the troubles. Try writing the site program owners at webmaster@juggcash.com and explain what's going on. They may be able to help.

Thanks.
Can't Verify
07-17-14
10:04pm
Movielandrick Tried to join three times yesterday and twice today. Kept getting the "There is a problem sending you to a payment processor.

Billing is handled by MG Billing in Wilmington DE.

WHY don't they just use Epoch like so many other sites.

Guess they don't need new members signing up.

It's their loss not ours!

Staff Reply: We were able to get to ProBiller processor page, and they still carry Epoch as a backup processor. May there was a temporary glitch? You may want to wait a day or so and give it another try?
Can't Verify
12-26-13
9:33pm
AltonR The discount membership you offer says $9.95 recurring; checking the fine print, this is actually $9.95 for the first month, recurring at $24.95.

Staff Reply: Thanks for notifying us. We've updated the pricing now.
Corrected
06-25-13
6:17pm
Thomas Orr very strange this was one of my first pay sites and it work fine 2 years ago I paid for 1 year at the time they are a very good company they used to do live events and all different stiff same actors. there very like R.K but I liked them better most of the big four use the same people as I say try before you buy.

Staff Reply: You may want to post this over at PornUsers.com to let others know what you think!
See Reply
08-04-12
12:22am
CL When trying to take advantage of the TBP discount, the submission form errors out and says it cannot send you to a payment processor.

Staff Reply: We haven't seen any problems on our end with people joining - perhaps it's a temporary issue? Try again, or you could try contacting them directly to see if they're having issues.
Can't Verify
02-19-12
3:05pm
Geronimoe Tried to take advantage of a special discount offer on pornmart.com but the processor vendo kept kicking me out. This
was for a $17.95 offer but sorry nothing kept being processed despite using 2x international credit cards. Sorry but this is real inefficient service & not a thought for our troubles. Also I was also having a doubt whether you're offering true HD

Staff Reply: Hmm. Since you used an international credit card, I assume you may not be in the US. This special discount may not work from your country currently, but it does seem to be working from here currently. Sorry for your troubles!
See Reply
02-18-12
6:15pm
mark GRRRRRR Trial is now limited

Staff Reply: Thanks for the info. I've updated their site facts to reflect the changes!
Corrected
02-14-12
1:34pm
Eddie I Joined based you your site saying it was "full trial." Its NOT full trial. 4 crappy scenes and that's it. Change your info. Thanks.

Staff Reply: Thanks for the info. We've joined another trial and have updated their info accordingly.
Corrected
08-30-09
7:56pm
Anonymous Brazzers is no longer offering the discount on their website. When I click on the link under the review, it still shows the standard price of $24.95.

Staff Reply: The discount is working fine for me here. Perhaps try clearing your cookies, or trying a different browser. Thanks!
Incorrect


STATUS LEGEND
New = Recently submitted, awaiting staff verification.
Corrected = Report verified, site facts have been adjusted or corrected.
Can't Verify = We don't currently have access to the site (or page) to verify this report.
Incorrect = After reviewing the site, we found the report to be incorrect.
See Reply = See the staff reply below the report.


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